Important Client Update & Christmas 2026
Firstly, I want to say a huge thank you for your continued support. I genuinely appreciate every one of you and feel incredibly lucky to have built my business over the past four and a half years. I care very much about the service I provide and the relationships I have with my clients, and I’m grateful that so many of you continue to support me.
That said, I have recently experienced an increase in a few situations which have a significant impact on my time, my diary and my business. I therefore wanted to take this opportunity to politely remind everyone of the following policies;
- Cancellation policy (less than 24 hours) - Parking
- Attending unwell - Lateness (10 minute grace period)
- Reminder texts - Appointment selection (mainly nails)
- December appointments - Out of hours charge
Cancellations – less than 24 hours
Appointments cancelled with less than 24 hours' notice will incur a charge of 50% of the treatment price.
This has always been my policy. I previously took 50% payment at the time of booking but removed this because clients were so respectful of the cancellation policy.
I completely understand that genuine illness and unforeseen circumstances happen. However, when an appointment is cancelled at short notice, it is very difficult for me to fill that time, meaning income is lost.
If this continues to be an issue, I may need to reintroduce 50% payment at the time of booking.
Parking
Please ensure you park on Egerton road opposite the Salon location, the driveway is shared with the neighbours and needs to remain clear for residents to move and park their cars freely.
Attending feeling unwell
Winter brings an increase in coughs, colds and other bugs, so please be considerate of myself and other clients.
If you are feeling unwell but are still attending your appointment, please:
· Wash your hands on arrival or use the hand sanitiser provided.
· If you have a cough, please wear a mask.
· If you are too unwell to attend, please follow the cancellation policy above and contact me as soon as possible.
I regularly clean and disinfect handles and surfaces, but everyone's cooperation helps keep the salon environment as safe and comfortable as possible.
Lateness – 10 minute grace period
If you arrive more than 10 minutes late, we can discuss adapting your treatment, however, if this isn’t possible, unfortunately your appointment will need to be forfeited and 50% of the treatment price will be charged. This is because there will no longer be sufficient time to complete your treatment properly without affecting the client booked after you.
If you are running late, please let me know as soon as it is safe to do so.
Please check your reminder texts
Your booking reminder is sent for a reason — please check it!
I have recently had clients arrive late or on the wrong day despite confirming that they received their reminder.
My booking system records when reminders are sent, so please take a moment to check yours and make sure the date and time are correct.
If you aren't receiving reminders, please check that I have the correct mobile number and that you are opted in to receive them.
Booking the correct appointment
If you book online and aren't sure which appointment to select, please ask me before booking. I would much rather you message me on WhatsApp than book the wrong service and be disappointed when you arrive.
A few of the common appointment choices are:
Gel on hands
Please arrive with clean, product-free nails.
Gel colour soak off & reapplication – no Builder Gel
For clients who have gel colour to remove and want a new colour applied, without Builder Gel underneath.
3-week infill
For Builder Gel clients returning within approximately three weeks.
Infill – over 3 weeks
Please select this if you are returning after more than three weeks. This appointment allows an additional 15 minutes as lifting, breaks, length and rebalancing can require additional time.
French & Nail Art
Please select the appropriate option based on the amount and intricacy of the design. If you're unsure, please send me your ideas on WhatsApp beforehand so I can make sure sufficient time is allocated.
December – PLEASE READ
December is my busiest time of year and I need to keep the diary running as smoothly as possible.
If you would like French tips or nail art in December, it MUST be included when booking.
Unfortunately, there will be no last-minute "can you just squeeze this in?" or "can you quickly add this?" requests if the additional time hasn't been booked.
This is simply to ensure that appointments run on time and that the client after you isn't kept waiting.
If you're unsure what to book, please ask. I would always rather you double-check than book incorrectly.
December appointments – upfront payment
All appointments between 1st December and Christmas will require payment upfront.
For those booking online please send payment via bank transfer.
Business account: MCBeauty
Sort code: 04-03-33
Account number: 35920523
Once payment has been made, please WhatsApp me on 07379 119 365 so I can allocate it to your appointment.
Pre-paid December appointments can be moved provided at least 48 hours' notice is given.
Unfortunately, no-shows and last-minute cancellations during December have a significant impact on my business, particularly because those appointment times could otherwise have been offered to clients on the waiting list.
*December appts are non-refundable if the 48hours notice is not given. *
I would also strongly recommend booking your next appointments in advance, particularly if you need an appointment before Christmas.
Christmas & out-of-hours appointments
My Christmas working hours will be set in advance each year. Christmas does, thankfully, arrive at roughly the same time every year!
In previous years I have ended up working excessive hours to accommodate last-minute requests, which has left me exhausted and unable to properly enjoy my own Christmas period.
From Christmas 2026 onwards, once my normal diary is full, any additional appointments requested outside my usual working hours will be subject to an out-of-hours charge of £15 per half hour.
This is entirely optional — my intention is simply to make sure that, if I do agree to work outside my normal hours, my additional time is fairly compensated.
Finally…
None of these policies are intended to be difficult or impersonal. I genuinely value every single client and want to continue providing the high standard of service and care that you have come to expect from me.
However, MCBeauty is my business and my livelihood, and I need to protect my time, income and work-life balance.
I have always tried to be as accommodating and flexible as possible, and I will continue to do so wherever I reasonably can. I simply need the same respect for my time and business in return.
Thank you, as always, for your continued support, understanding and loyalty. ❤️
Marie C Bourgeois
MCBeauty
102 Foley Road West, Streetly, Sutton Coldfield B74 3NP, United Kingdom